Tim Cliffe


Prior to November 2010, feedback was unsolicitedUnsolicited customer comments
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. Customers are now invited to complete a questionnaireQuestionnaire questions
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anonymously. The graph shows service evaluation from 2010 to the present.

Questionnaire questions

  1. Introduction received, supporting information provided;
  2. Effective and timely communication maintained;
  3. Work production as promised, or if delayed, notification given;
  4. Work presented to required standard;
  5. Professional style of presentation/communication;
  6. Willingness to be flexible/adapt to your requirements;
  7. Comments including recommendations for improvement.
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Bar chart showing evaluation as: Good (15%); Very good (85%); Poor (0%); Very poor (0%).

Sample of 'Comments' from the questionnaire

  • Provided a highly professional, flexible and friendly service at all times (Project Manager);
  • Very pleased with level of service for instructional design work. Prompt and clear communication, issues escalated in a timely fashion and quality of work very good (Project Manager);
  • Excellent all round. No weaknesses at all (SME);
  • Generally very happy will all interactions. Thanks for all your help, you have done a great job in a short time (Clinical Lead);
  • I've been involved in organising/writing/editing for a number of medical e-learning projects over the last 10 years, and I think you've provided a very good design service. If you'd like me to tell anyone this in the future, then please give them my name. Regards (Deputy Medical Director);
  • Excellent personal service provided throughout the process (Small business owner).